NBC News

NBC News 13 Feb 2020

NBC Nightly News Broadcast (Full) - February 13th, 2020

Description:

Attorney General Barr says Trump's Justice Department tweets make it ‘impossible' to do his job, Michael Bloomberg, under fire for past policies, trades attacks with Trump, and new video shows China's ‘wartime controls' to fight coronavirus outbreak.

Watch "NBC Nightly News With Lester Holt" at 6:30 p.m. ET / 5:30 p.m. CT (or check your local listings).


Iowa casts first votes in 2020 presidential race, closing arguments in Trump impeachment trial ahead of likely acquittal vote, and at least two dead after shooting at Texas A&M University-Commerce.

Watch "NBC Nightly News With Lester Holt" at 6:30 p.m. ET / 5:30 p.m. CT (or check your local listings).

1:19 First Votes Of 2020 Race In Tonight's Iowa Caucuses
4:01 Senate Hears Closing Arguments In Trump's Impeachment Trial
5:53 Rush Limbaugh Reveals Advanced Lung Cancer Battle
7:33 Deadly Shooting At Texas A&M Commerce, 2-Year-Old Injured
9:00 Suspect Arrested In Deadly Greyhound Bus Shooting
10:21 Truck Hits Students In Deadly Crash Near High School
10:37 Accuser Breaks Down In Tears In Harvey Weinstein Trial
12:23 Plane Makes Emergency Landing After Blowing Tire, Engine
12:58 China Opens Hospital Built In 10 Days To Treat Coronavirus
13:52 U.S. Travel Restrictions In Effect As New Airlift Planned
14:50 Desperate Search For 11-Year-Old Boy Missing A Week
15:51 Massive Winter Storm On The Move Across Country
16:49 KFC Adds Meatless Chicken To New Locations
Delayed Iowa Caucus results provide inglorious start to 2020 election season, first American in China confirmed to have coronavirus being treated in Wuhan, and Macy's to close 125 department stores over the next three years.

Watch "NBC Nightly News With Lester Holt" at 6:30 p.m. ET / 5:30 p.m. CT (or check your local listings).
Coronavirus patient could be first case of ‘community spread' in U.S., police search for answers in deadly Milwaukee brewery mass shooting, and 2020 Democrats fight to the finish in South Carolina.

Watch "NBC Nightly News With Lester Holt" at 6:30 p.m. ET / 5:30 p.m. CT (or check your local listings).

1:29 First U.S. Coronavirus Case From 'Unknown' Source
3:30 Whistleblower: Coronavirus Workers Lacked Proper Training
3:49 New Concerns Coronavirus May Be Spreading In U.S.
4:15 Dow Plunges Nearly 1,200 Points AMID Coronavirus Fears
4:42 Pence Leads Response After Days Of Mixed Messages
6:11 Wall Street Headed For Worst Week Since 2008 Crisis
7:09 Coronavirus Spreads To 47 Countries Around World
9:11 Biden Opens Wide Lead In South Carolina In New Poll
9:39 Buttigieg Facing Tough Battle In South Carolina
9:58 Sanders: 'Don't Tell Me Bernie Can't Beat Trump'
10:10 Bloomberg Vows To Stay In Race Until 'Bitter End'
10:55 Car Crashes Into Day Care And Injures Children
11:56 Massive Water Main Break Floods Houston Highway
12:12 Blizzards Warning As Major Winter Strom Strikes
13:03 Gunman's Motive A Mystery In Brewery Mass Shooting
14:51 Lori Loughlin's Trial Date Set For October
16:58 Clooney 'Saddened' By Child Labor Claims Involving Nespresso
President Trump acquitted by the Senate on both articles of impeachment, Americans arrive in U.S. from Wuhan, China amid coronavirus concerns, and Buttigieg maintains lead over Sanders in Iowa Democratic caucuses.

Watch "NBC Nightly News With Lester Holt" at 6:30 p.m. ET / 5:30 p.m. CT (or check your local listings).

1:09 Trump Acquitted By Senate In Impeachment Trial
3:26 Romney Breaks With Gop With Vote To Convict Trump On One Article
5:23 Trump Acquitted By Senate In Impeachment Trial
6:18 New Wave Of American Quarantined After China Evacuations
7:56 Two Cruise Ships Quarantined For Coronavirus
8:55 Biden On The Attack, Buttiegeig Maintains Iowa Lead
10:26 Massive Winter Storm Takes Aim At 56 Million
11:11 Florida State Troopre Killed In Highway Shooting
11:29 Dramatic Rescues After Deadly Back-To-Back Avalanches
12:28 Beraie Madoff Says He's Dying Seeks Prison Release
12:58 Final Accuser In Weinstein Trial Says He 'Trapped' Her
14:44 Racist Remark At School Meeting Sparks Growing Outrage

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>>> BREAKING NEWS
TONIGHT, THE STUNNER FROM THE ATTORNEY
GENERAL. WILLIAM BARR MAKING A RARE AND SURPRISING
BREAK FROM PRESIDENT TRUMP. BARR SAYING THE
PRESIDENT'S TWEETS ABOUT THE JUSTICE DEPARTMENT MAKE IT
IMPOSSIBLE TO DO HIS JOB. IT COMES AMID
CONTROVERSY OVER ROGER STONE'S SENTENCING IN THE PRESIDENT'S NEW
FEUD WITH HIS FORMER TOP AID. >>> ALSO BREAKING, THE
NEW CASE OF CORONAVIRUS IN THE U.S.
OUR CAMERAS INSIDE THE CDC WAR ROOM ON HIGH ALERT.
IN CHINA, CASES SURGE. NEW IMAGES OF THE EXTREME MEASURES TO
STOP THE SPREAD. >>> THE TERRIFYING CLOSE CALL ON THIS
DISTURBING VIDEO. A 2-YEAR-OLD RESCUED FROM DROWNING IN A
HOTEL POOL. NOBODY NOTICING UNTIL A 9-YEAR-OLD HERO
SOUNDS THE ALARM. >> PLEASE CALL THE POLICE.
PLEASE! OH MY GOD! >> JUST IN TIME, GOOD
SAMARITANS SAVING HIS LIFE. THE WARNING TONIGHT.
>>> OUR NBC NEWS INVESTIGATION, RISING COMPLAINTS ABOUT THE
POPULAR BRAND SELLING AT HOME TREATMENTS TO STRAIGHTEN YOUR TEETH.
SOME LEFT WITH PAINFUL AND EXPENSIVE SIDE EFFECTS AND WHAT OUR
HIDDEN CAMERAS FOUND AND WHAT THE COMPANY SAID WHEN WE SHOWED
THEM. >> THE PLANE PASSENGER REPEATEDLY PUNCHING
THE SEAT AFTER THE WOMAN IN FRONT RECLINES.
WHAT THE AIRLINE IS SAYING. >>> THE ARCTIC BLAST,
THE COLDEST TEMPERATURES OF THE SEASON ARE ON THE WAY.
>> Announcer: THIS IS "NBC NIGHTLY NEWS" WITH LESTER HOLT.
>>> GOOD EVENING. WE BEGIN WITH A PUBLIC REBUKE WITH WILLIAM
BARR OVER THE CRITICISM OF THE ROGER STONE
SENTENCING RECOMMENDATION AND THE FOUR FEDERAL
PROSECUTORS THAT QUIT THE CASE IN PROTEST. TONIGHT BARR SAYS
THE PRESIDENT'S TWEETS MADE IT IMPOSSIBLE TO TO DO
HIS JOB. PETER ALEXANDER HAS LATE DETAILS FROM THE
WHITE HOUSE. >> Reporter: WILLIAM BARR TELLING PRESIDENT
TRUMP TO BACK OFF. >> PUBLIC STATEMENTS AND TWEETS
ABOUT THE DEPARTMENT AND CASES PENDING IN THE DEPARTMENT AND
ABOUT JUDGING BEFORE WHOM WE HAVE CASES MAKE IT IMPOSSIBLE FOR
ME TO DO MY JOB. >> Reporter: BARR SPEAKING OUT AMID
FIERCE SCRUTINY AFTER THE JUSTICE DEPARTMENT OVER RULED IT CAREER
PROSECUTORS TO PUSH FOR A LIGHTER SENTENCE FOR THE PRESIDENT'S
CONVICTED FRIEND ROGER STONE. HE SAID HE MADE THAT
DECISION BEFORE THE PRESIDENT'S TWEET ATTACKING THE ORIGINAL
SENTENCING RECOMMENDATION OF SEVEN TO NINE YEARS.
>> I WILL MAKE THOSE DECISIONS BASED ON WHAT I THINK IS THE
RIGHT THING TO DO AND I'M NOT GOING TO BE BULLIED OR
INFLUENCED BY ANYBODY. >> Reporter: BARR INSISTING HE NEVER
DISCUSSED STONE'S SENTENCING WITH THE PRESIDENT AND HOURS
LATER PRESIDENT TRUMP PRAISING BARR SAYING HE SHOULD HAVE MADE
HIM, NOT JEFF SESSIONS ATTORNEY GENERAL WHEN HE FIRST TOOK
OFFICE. >> MY LIFE WOULD HAVE BEEN A LOT EASIER.
BILL BARR IS A GOOD MAN DOING A GOOD JOB. >> Reporter: DEMOCRATS
SAY POST IMPEACHMENT THE PRESIDENT IS UNAPOLOGETIC AND
UNRESTRAINED PUSHING THE LIMITS OF THE RULE OF LAW.
>> THIS IS AN ABUSE OF POWER THE PRESIDENT IS AGAIN TRYING TO
MANIPULATE. >> Reporter: THE PRESIDENT FEUDING WITH
HIS FORMER CHIEF OF STAFF JOHN KELLY WHO UNLOADED ON
PRESIDENT TRUMP SAYING DECORATED AWARD VETERAN ALEXANDER DID
WHAT WE TEACH SOLDIERS TO DO. WHEN HE EXPRESSED
HIS CONCERNS ABOUT THE PRESIDENT'S UKRAINE CALL BEFORE BEING
PUSHED OUT OF HIS POST LAST WEEK. THE RETIRED MARINE
GENERAL ADDING DON'T FOLLOW AN ILLEGAL ORDER AND IF
YOU ARE GIVEN ONE, YOU RAISE IT TO WHOEVER GAVE IT TO YOU AND
TELL YOUR BOSS. TRUMP SAID KELLY MISSED THE ACTION AND
JUST CAN'T KEEP HIS MOUTH SHUT. LATE TONIGHT IN A
STATEMENT THE WHITE HOUSE SAYS PRESIDENT TRUMP WAS
NOT BOTHERED BY BARR'S COMMENTS AND HE HAS FULL FATE AND
CONFIDENCE. IN THE ATTORNEY ENERA
IN THE ATTORNEY GENERAL. >> TURNING A LOT OF
HEADS TONIGHT. THANK YOU. >>> THERE IS NASTY WAR
OF WORDS BETWEEN BLOOMBERG AND CONTROVERSY OVER
COMMENTS HE MADE IN THE PAST OVER RACE. HERE IS ANDREA
MITCHELL. >> Reporter: FORMER NEW YORK MAYOR MIKE
BLOOMBERG TRYING TO PROVE HE'S THE TOUGH GUY TO TAKE DOWN
PRESIDENT TRUMP. >> I'M A NEW YORKER AND KNOW HOW TO DEAL
WITH NEW YORK BULLIES. >> Reporter: THE PRESIDENT ATTACKING
BLOOMBERG TWEETING MINI MIKE IS A 5'4" MASS OF DEAD ENERGY.
BLOOMBERG STRIKING BACK. >> DONALD, WHERE I
COME FROM WE MEASURE YOUR HEIGHT FROM YOUR NECK UP.
>> Reporter: THE PRESIDENT SEIZING ON BLOOMBERG'S
CONTROVERSIAL PAST POLICY OF STOP AND FRISK.
>> WHAT BLOOMBERG DID TO THE BLACK COMMUNITY WAS A DISGRACE.
>> Reporter: EVEN THOUGH CANDIDATE TRUMP PRAISED IT AND
SOMETHING THAT COULD HURT BLUM BURG WITH AFRICAN AMERICANS.
IN 2008 HE BLAMED THE FINANCIAL CRISIS ON BLANKS ENDING THE RED
LINING DENYING MORTGAGE LOANS TO LOWER NEIGHBORHOODS.
>> THAT'S NOT FAIR, THESE PEOPLE SHOULD BE ABLE TO GET CREDIT AND
ONCE YOU STARTED PUSHING IN THAT DIRECTION, BANKS
STARTED MAKING MORE AND MORE LOANS WHERE THE CREDIT OF THE
PERSON BUYING THE HOUSE WASN'T AS GOOD AS YOU WOULD LIKE.
>> Reporter: PUSHING BACK BLOOMBERG'S CAMPAIGN SAID MIKE
ATTACKED PREDATORY LENDING AS MAYOR AND WILL HELP A MILLION
MORE BLACK FAMILIES BUY A HOUSE. BLOOMBERG IS STILL
COLLECTING ENDORSEMENTS FROM HIGH-PROFILE BLACK
MEMBERS OF CONGRESS MANY WORRIED JOE BIDEN HASN'T SHOWN HE'S
STRONG ENOUGH TO DEFEAT THE PRESIDENT.
LESTER. >> ANDREA MITCHELL, THANK YOU.
>>> BREAKING NEWS ON THE CORONAVIRUS, CHINA TAKING INCREASINGLY
DESPERATE MEASURES TO CONTAIN IT AS THE NUMBER OF INFECTIONS
SORES. PLUS, WE TAKE YOU INSIDE THE CDC WAR
ROOM HERE AT HOME. OUR RICHARD ENGEL NOW WITH THE LATEST.
>> Reporter: NEW VIDEO TONIGHT OF WHAT CHINA MEANS BY THE WARTIME
CONTROLS ITS USING TO CHOKE OFF THE CORONAVIRUS.
SOLDIERS ENFORCING THE ROUND THE CLOCK CURFEWS IN THE VIRUS
EPICENTER. MILLIONS THERE CONFINED TO THEIR
HOMES, READY FOR DOOR TO DOOR TEMPERATURE CHECKS.
FOOD HUNG ON DOORS TO MINIMIZE CONTACT. TONIGHT, WE SPOKE TO
THREE AMERICANS WHO CHOSE TO STAY BEHIND INCLUDING DR. DIANNA
ADAMA. >> AM I HAPPY TO STAY? NO.
I THINK IT'S MY DUTY TO STAY. I CAN HELP PEOPLE.
>> Reporter: THE NUMBER OF SUSPECTED CASES SHOT UP 13,000
OVERNIGHT IN TOTAL AROUND 60,000 NOW WORLDWIDE.
AT THE WORLD HEALTH ORGANIZATION IN GENEVA TODAY, EXPERTS TOLD US
THE PROFILE OF VICTIMS REMAINS UNCHANGED. WITH AN ESTIMATED 2%
FATALITY RATE AND THE VIRUS KILLING MOSTLY THE ELDERLY,
PREDOMINANTLY MEN AND MANY WITH PREEXISTING HEALTH CONDITIONS.
ESPECIALLY SMOKERS WITH RESPIRATORY ILLNESS.
>> DO WE HAVE ANY SENSE OF HOW BIG THIS ICEBERG IS?
>> I THINK WE HAVE WORK TO DO TO SEE JUST HOW BIG THAT ICEBERG
IS, BUT SO THE EPICENTER CASES STILL HAVE A DIRECT LINK TO
WUHAN OR TO CHINA. >> Reporter: NBC'S DR. JOHN TORRES IS INSIDE
THE CDC'S WAR ROOM IN ATLANTA. >> THEY ARE LOOKING AT
PEOPLE QUARANTINED AND ISOLATED HERE IN THE UNITED STATES TO MAKE
SURE THEIR CONTACTS ARE LOOKED AT AND THIS DISEASE DOESN'T SPREAD
FURTHER THAN IT HAS. >> Reporter: HUNDREDS OF AMERICANS REMAIN
UNDER FEDERAL QUARANTINE AS THE 15th CASE HAS BEEN CONFIRM
IN TEXAS. RICHARD ENGEL, NBC NEWS.
>>> JURORS IN THE HARVEY WEINSTEIN RAPE TRIAL HEARD CLOSING
ARGUMENTS TODAY FROM THE DEFENSE. NBC'S STEPHANIE GOSK
ON THE DRAMA OUTSIDE THE COURTROOM AND WHAT
WEINSTEIN SAID INSIDE. >> Reporter: TODAY HARVEY WEINSTEIN GAVE
HIS DEFENSE ATTORNEY RAVE REVIEWS. >> HOW WOULD YOU SAY
HE DID TODAY? >> I MADE THE KING SPEECH.
IT WAS THE QUEEN SPEECH. >> Reporter: YOU WERE
THE LAST LINE OF DEFENSE IN THIS COUNTRY FROM THE
OVERZEALOUS MEDIA FROM THE OVERZEALOUS PROSECUTORS.
WEINSTEIN PLEADED NOT GUILTY TO FIVE CHARGES OF SEXUAL ASSAULT
INCLUDING RAPE. THE CASE HINGES ON TWO WOMEN'S ACCUSATIONS.
IF YOU DON'T BELIEVE MIRIAM HAILEY OR JESSICA MANN, YOU MUST
FIND HIM NOT GUILTY. SHE ARGUED THAT THE RELATIONSHIPS WERE
CONSENSUAL HIGHLIGHTING THE ON GOING CORRESPONDENCE
AND SAID THE PROSECUTION TRIED TO STRIP AWAY THE WOMEN'S
RESPONSIBILITY. IN THEIR UNIVERSE, THE WOMEN ARE NOT
RESPONSIBLE FOR THE PARTIES THEY ATTEND. THE MEN THEY FLIRT
WITH, THE CHOICES THEY MAKE FOR THEIR CAREERS.
TELLING JURORS NOT TO CAVE TO PUBLIC PRESSURE.
YOU DON'T HAVE TO LIKE HARVEY WEINSTEIN. THIS IS NOT A
POPULARITY CONTEST. LATER SHE ADDED BEING A SEX ADDICT AND BEING
A RAPIST ARE TWO DIFFERENT THINGS. AS THE JURY LISTENED,
SOME TOOK NOTES. OTHERS DOSED OFF. THE STATE OF THE
FORMER HOLLYWOOD TITAN WILL SOON BE IN THEIR HANDS.
LESTER, THE PROSECUTION IS UP NEXT.
AMONG THE ARGUMENTS THEY MAKE ARE VICTIMS OF SEXUAL ASSAULT
OFTEN MAINTAIN RELATIONSHIPS WITH THEIR ATTACKERS AFTER
THE INCIDENT. >> STEPHANIE, THANKS VERY MUCH.
>>> WE'RE TRACKING AN ARCTIC BLAST BRINGING SOME OF THE COLDEST
TEMPERATURES OF THE SEASON TO MILLIONS. AL ROKER IS HERE.
AL, JUST HOW COLD ARE WE TALKING? >> LESTER, WE'VE GOT
20 MILLION PEOPLE WHO MAY BE SEEING WINDCHILLS OF UP TO 40
DEGREES BELOW ZERO. THIS ARCTIC EXPRESS RIGHT NOW HAS
WINDCHILLS ANYWHERE FROM 10 TO 20 DEGREES BELOW ZERO AND THAT'S
GOING TO CONTINUE RIGHT INTO FRIDAY MORNING FOR THE
MIDWEST AND THE UPPER GREAT LAKES FEELING TOMORROW MORNING LIKE
MINUS FOUR IN DETROIT. MINUS 21 GREEN BAY AND MORE OF THAT MOVES
INTO THE NORTHEAST ON SATURDAY BUT THE GOOD NEWS IS WE'LL START TO
SEE WARMING, LESTER, BY EARLY NEXT WEEK FROM MILWAUKEE, KANSAS
CITY, CHARLOTTE AND INTO NEW YORK CITY. LESTER?
>> ALL RIGHT. AL, THANK YOU. >>> WE'LL TURN TO A
TRAGIC DISCOVERY IN SOUTH CAROLINA. A 6-YEAR-OLD GIRL
MISSING FOR DAYS FOUND DEAD NEAR THE REMAINS OF AN UNIDENTIFIED
MAN. MORGAN CHESKY HAS MORE ON WHAT IS NOW A
HOMICIDE INVESTIGATION. >> Reporter:
HEARTBREAK TONIGHT IN CASEY, SOUTH CAROLINA. >> IT IS WITH
EXTREMELY HEAVY HEARTS THAT WE ARE ANNOUNCING WE HAVE FOUND THE BODY
THAT THE CORONER HAS IDENTIFIED AS FAYE MARIE SWETLIK.
>> Reporter: AUTHORITIES CONFIRMING A FAMILY'S WORST
FEARS, FINDING 6-YEAR-OLD SWETLIK'S BODY IN
HER OWN NEIGHBORHOOD. >> WE ARE NOW TREATING THIS CASE AS A
HOMICIDE. >> Reporter: FAYE'S BODY NOT THE ONLY ONE
RECOVERED. POLICE FOUND AN UNIDENTIFIED MAN WHOSE
CONNECTION TO THE CASE REMAINS UNKNOWN. >> AT THE TIME WE FEEL
THERE IS NO DANGER TO THE COMMUNITY. >> Reporter: THIS
VIDEO SHOWS ONE OF THE LAST TIMES FAYE WAS SEEN ALIVE GETTING OFF
HER SCHOOL BUS. AUTHORITIES SAY AT 3:45 MONDAY
AFTERNOON FAYE'S MOTHER SPOTTED HER PLAYING IN THE YARD.
BY 5:00 P.M. SHE CALLED 911 TELLING POLICE HER DAUGHTER
WAS MISSING. WITHIN 24 HOURS, MORE THAN 200 OFFICERS
COMBED THE AREA INCLUDING THE FBI. EARLIER TODAY BEFORE
THE GRIM ANNOUNCEMENT, AUTHORITIES SAID THE FAMILY WAS COOPERATING
AND ASKED THE PUBLIC FOR HELP IDENTIFYING THE OCCUPANTS OF THIS
SEDAN. >> EVERYBODY IS TIGHT KNIT AND KNOW WHO
BELONGS AND DOESN'T. THIS IS VERY SHOCKING. >> Reporter: TONIGHT
WITH NO ARRESTS OR SUSPECTS NAMED, THE COMMUNITY MOURNS A
LITTLE GIRL WITH A BIG SMILE. MORGAN CHESKY, NBC
NEWS. >> BROKEN HEARTS WITH A TRAGIC MYSTERY.
A TRAGIC MYSTERY. >>> WE'LL BE BACK IN 60 SECONDS WITH A
>>> NOW TO OUR NBC NEWS INVESTIGATION AND A LOOK AT A NEW TREND
IN TEETH STRAIGHTENING FOR MUCH LESS THAN THE COST OF TRADITIONAL
BRACES, BUT SOME PATIENTS COMPLAIN THESE AT-HOME
TREATMENTS DO NOT LEAVE THEM SMILING. HERE IS INVESTIGATIVE
AND CONSUMER CORRESPONDENT VICKI NGUYEN.
>> Reporter: THE ADS PROMISE TO STRAIGHTEN YOUR TEETH IN SIX
MONTHS ON AVERAGE FOR UNDER 2 GRAND. >> WE DIDN'T HAVE TO
MAKE ANY APPOINTMENTS. >> Reporter: GET A SCAN IN A STORE OR A
KIT THROUGH THE MAIL AND DO THE REST FROM HOME.
>> IT SEEMS LIKE A REALLY SIMPLE, EASY WAY THAT
THEY WERE OFFERING PEOPLE TO STRAIGHTEN THEIR TEETH.
>> Reporter: ANNA ROSEMONT ORDERED A KIT AND TOOK AN IMPRESSION
OF HER TEETH. >> YOU TAKE TWO DIFFERENT PUDDIES AND
MIX THEM TOGETHER AND PUT IT IN YOUR MOUTH. >> Reporter: A FEW
WEEKS LATER SHE RECEIVED DENTAL ALIGNERS AND FOLLOWED
INSTRUCTIONS TO SEND IN PHOTOS OF HER MOUTH EVERY 90 DAYS.
SMILE DIRECT CLSAID HE USAID BSAID
SAID THE TREATMENT WOULD BE
REVIEWED BY ONE OF THE 250 DENTISTS AND ORTHODONTIST.
THIS IS ALL DONE ONLINE? >> YES.
>> Reporter: AFTER A YEAR SHE WAS IN PAIN BUT TRIED BUT COULDN'T
SPEAK TO HER ASSIGNED DENTIST SO SHE FOUND AN ORTHODONTIST WITH A
CROSS BITE STRAINING HER NECK AND JAW MUSCLES SPARKING
MIGRAINES. >> I NOTICED THINGS DIDN'T FEEL RIGHT WITH
THE BITE. MY HEAD WAS HURTING FREQUENTLY.
>> Reporter: SMILE DIRECT CLUB SAYS IT WON'T DISCUSS
INDIVIDUAL CASES DUE TO PRIVACY CONCERNS. THERE ARE MORE THAN
1800 COMPLAINTS FILED WITH THE BETTER BUSINESS BURRO
NATIONWIDE, MOST ARE CUSTOMER SERVICE BUT ALSO TREATMENT
RESULTS. NINE CONGRESSMAN WANT THE FDA TO INVESTIGATE
SMILE DIRECT CLUB TO ENSURE IT'S NOT MISLEADING CONSUMERS
OR CAUSING PATIENT HARM. THIS CHAIR OF
ORTHODONTICS AT THE UNIVERSITY OF ALABAMA SAYS
MOVING TEETH WITHOUT SUPERVISION IN PERSON CAN LEAD TO PERMANENT
HARM. >> THINGS LIKE BONE LOSS, DISEASE, LOSS OF
A TOOTH. >> Reporter: SHE SAYS THE COMPANY HELPED
750,000 PEOPLE AND SAYS IT ISN'T RESPONSIBLE FOR
TREATMENT, IT RELIES ON THE LICENSED DENTIST.
>> THEY ARE SUBJECT TO THE SAME STANDARDS OF CARE
THAT A DOCTOR IN A TRADITIONAL SETTING IS.
WE'RE AN INDUSTRY DISRUPTOR. >> Reporter: THERE ARE
A FEW COMPLAINTS, I'LL GO BACK TO THE BBB WHERE PEOPLE SAY THE
END RESULTS CAUSED MY TEETH NOT TO BITE DOWN.
TEN MONTHS LATER, STILL IN LIMBO, MY BITE IS WORSE, MY
TEETH DON'T TOUCH ON THE LEFT SIDE. HOW DO YOU ANSWER?
>> THAT COULD BE THEY WEREN'T FOLLOWING INSTRUCTIONS AND
DIDN'T COME IN FOR A MID COURSE CORRECTION WHEN ADVISED TO DO
THAT. THEY DIDN'T FOLLOW UP WITH THE DENTAL TEAM.
>> Reporter: SHE SAYS 95% OF PEOPLE REVIEWED FOR TREATMENT ARE
ACCEPTED. THEY ARE REQUIRED TO SEE A DENTIST WITHIN
SIX MONTHS BEFORE STARTING. BUT THAT'S NOT WHAT WE
FOUND WITH OUR HIDDEN CAMERAS. >> I DON'T HAVE TO GO
SEE A DENTIST FIRST? >> NO. >> Reporter: IF I
DON'T WANT TO? >> NO. >> Reporter: DO I EVER
HAVE TO SEE A DENTIST BEFORE I START OR ANYTHING LIKE THAT?
>> THAT'S WHAT OUR PHOTOS ARE FOR. >> Reporter: WE SHOWED
HER THE VIDEO. >> THAT MAY BE A SMILE GUIDE WHO DIDN'T
ACTUALLY HAVE OR DIDN'T REMEMBER THE PROPER TRAINING.
I'M GLAD YOU BROUGHT THIS TO MY ATTENTION. >> Reporter: THIS
EMPLOYEE SAID THE AT HOME IMPRESSION KIT MAY NOT BE RELIABLE.
>> AS A DENTAL ASSISTANT THERE IS HUMAN ERROR AND TAKING
ONE AND RELYING ON SOMEONE THAT HASN'T DONE ONE BEFORE
TO DO IT, ANYTHING COULD GO WRONG.
>> THAT'S HER PERSONAL OPINION, NOT A COMPANY OPINION.
>> Reporter: IF CUSTOMERS CAN SHOW THE TREATMENT DIDN'T WORK
AND WANT A REFUND OUTSIDE THE RETURN WINDOW THEY ARE
REQUIRED TO SIGN A CONFIDENTIALITY AGREEMENT.
IS IT POSSIBILITY THERE ARE MORE COMPLAINTS ABOUT SMILE
DIRECT CLUB THAT THEY DON'T KNOW ABOUT BECAUSE YOU REQUIRE
UNHAPPY CUSTOMERS TO SIGN NONE DISCLOSURE -DISCLO AGREEMENTS?
>> I THINK THAT'S A LOADED QUESTION. IS IT POSSIBLE?
OF COURSE, IT'S POSSIBLE, BUT I WOULD TELL YOU THAT IN MANY
INSTANCES BY THE TIME THESE PEOPLE ARE ASKED TO SIGN, THEY'VE
ALREADY GONE OUT THERE AND PUT THIS ON SOCIAL MEDIA AND FILED
COMPLAINTS. >> Reporter: ANNA SAID SHE NEVER GOT A REFUND
AND WOUND UP SPENDING THOUSANDS MORE TO FIX HER TEETH.
>> SO VICKI, ORTHODONTISTS ARE WORRIED ABOUT THEIR
PATIENTS AND BUSINESS, BUT WHERE ARE REGULATORS
COME DOWN ON THIS? >> Reporter: CALIFORNIA REQUIRES A
DENTIST TO LOOK AT AN X-RAY BEFORE ANYONE CAN START THIS
TREATMENT. THAT LAW IN CALIFORNIA BANS THOSE
CONFIDENTIALITY AGREEMENTS. >> VICKI, THANKS VERY
MUCH. >>> NEW TO THE HARROWING MINUTES IN
A HOTEL POOL. VIDEO RELEASED BY POLICE OF A TODDLER
NEARLY DROWNING, LUCKILY GOOD SAMARITANS STEPPED IN
JUST IN TIME SAVING HIM. A WARNING IMAGES ARE
GRAPHIC. HERE IS MIGUEL ALMAGUER.
>> Reporter: MORE THAN A DOZEN PEOPLE WERE AT THE SMALL CROWDED POOL
OUTSIDE DETROIT WHEN THIS 2-YEAR-OLD CHILD BEGAN TO STRUGGLE.
HOTEL SURVEILLANCE VIDEO EDITED BY POLICE SHOWS THE BOY WHO
SURVIVED SLOWLY MOVING WITH HIS FACE UNDER WATER.
ABOUT TWO MINUTES LATER, HE SINKS BELOW THE CLOUDY SURFACE,
EVEN WITH CHILDREN PLAYING INCHES AWAY, THE SUBMERGED TODDLER
GOES UNNOTICED UNTIL A 9-YEAR-OLD ALERTS AN ADULT THAT JUMPS INTO
THE WATER PULLING OUT THE LIFELESS CHILD. >> SEND THE POLICE.
PLEASE, OH MY GOD. >> BY THE GRACE OF GOD AND A TWIST OF FATE
THERE WAS A NURSE'S CONVENTION GOING ON AT THE HOTEL.
TWO NURSES WERE IN THE AREA WORKING OUT. THEY SPRINTED OVER TO
SEE THE 2-YEAR-OLD UNRESPONSIVE AND LIFELESS AND THEY
STARTED PERFORMING MULTIPLE ROUNDS OF CPR.
>> Reporter: SAVING THE LIFE OF THE BOY WHO HAD BEEN SUBMERGED
FOR NEARLY THREE MINUTES, POLICE SAY HE'S NOW DOING WELL.
RELEASING THE VIDEO FROM LAST MONTH TO REMIND THE PUBLIC HOW
QUICKLY DROWNINGS CAN OCCUR. >> REALLY WHAT WE'RE
HOPING FOR IS AWARENESS. >> Reporter: NEARLY
TEN PEOPLE DIE EVERY DAY FROM UNINTENTIONAL DROWNINGS.
ONE CHILD BEATING THE ODDS AFTER BEING SAVED BY THE HANDS OF GOOD
SAMARITANS. MIGUEL ALMAGUER, NBC NEWS.
>> SO HARD TO WATCH BUT THE MESSAGE SO IMPORTANT.
>>> UP NEXT, SHE PUT HER SEAT BACK, HE
>>> NOW TO THAT TENSE >>> NOW TO THAT TENSE AND AWKWARD MOMENT ON
A PLANE SHOWING THIS PASSENGER PUNCHING THE SEAT IN FRONT OF HIM
AND REVIVED THE DEBATE WHETHER IT'S OKAY TO PUT YOUR SEAT BACK.
HERE IS TOM COSTELLO. >> Reporter: THE AIRLINES INVITE
PASSENGERS TO SIT BACK, RELAX AND ENJOY THE FLIGHT BUT WENI
WILLIAMS SAYS THIS HAPPENED WHEN SHE RECLINED.
THE PASSENGER BEHIND HER PUNCHING HER SEAT AND SHOVING OVER AND
OVER AGAIN. WILLIAMS HAS BEEN TWEETING FOR DAYS THIS
UNHINGED JERK FELT HE COULD ASSAULT ME. SOCIAL MEDIA LIT UP.
YOU HAVE THE PATIENCE OF A SAINT TWEETED ONE.
BUT OTHERS SAID SHE STARTED THE ALTERCATION.
DID YOU HAVE TO RECLINE ASKED ONE? ANOTHER TWEETING SO HE
HAS TO SIT SIDEWAYS SO YOU CAN RECLINE? WOW.
IMPORTANTLY, THE VIDEO DOESN'T SHOW WHAT HAPPENED BEFORE
OR AFTER SHE STARTED RECORDING. THE AIRLINES IS
INVESTIGATING BUT SEAT BACK ETIQUETTE IS A COMMON COMPLAINT AS
AIRLINES SQUEEZE THEIR PLANES FULL OF MORE PEOPLE TO HELP KEEP
TICKET PRICES LOW BUT TENSIONS ARE HIGH. >> HIS RESPONSE WAS
CHILDISH. >> Reporter: FLIGHT ATTENDANTS SEE IT
EVERY DAY. >> BE THOUGHTFUL OF PEOPLE AROUND YOU.
>> Reporter: DELTA IS CUTTING DOWN HOW MUCH SEATS CAN RECLINE
TO PROTECT PASSENGER'S PERSONAL SPACE, AMERICAN SAYS TO BE
RESPECTFUL OR EACH OTHER. WITH MORE PASSENGERS
AND LESS PERSONAL SPACE IT'S VERY OFTEN THE
FLIGHT ATTENDANTS THAT MUST KEEP THE PEACE. LESTER?
>> THIS STORY WILL BE AROUND A LONG TIME. >>> YOU KNOW HOW YOUR
DOG GREETS AFTER HOME FROM WORK AND ACTS LIKE YOU'VE BEEN GONE
A YEAR? IMAGINE IF YOU SPENT A YEAR IN SPACE.
THAT'S ASTRONAUT CHRISTINA GETTING A HEART WELCOME HOME.
WHERE YOU BEEN HE'S SAYING? >>> UP NEXT, AN
>>> WITH VALENTINE'S DAY JUST HOURS AWAY CUPID IS GETTING HELP
FROM ONE OF AMERICA'S MOST ROMANTIC TOWNS. JOE FRYER TAKES US
THERE. >> Reporter: IT'S HARD TO IMAGINE A BETTER
DESTINATION FOR A POSTAL TRUCK FILLED WITH VALENTINE'S THAN
A LAND KNOWN FOR LOVE. á á >> Reporter: THIS IS
LOVELAND, COLORADO. >> HERE WE GO. >> Reporter: EACH YEAR
THOUSANDS CHOOSE TO SEND THEIR VALENTINE CARDS SO VOLUNTEERS
CAN HAND STAMP THEM WITH A LOVING MESSAGE BEFORE SENDING THEM
ON TO THEIR FINAL DESTINATION. >> IT'S LIKE A ROOM
FULL OF GRANDPARENTS ON STEROIDS. >> Reporter: 50
VOLUNTEERS GATHER TO STAMP MORE THAN 100,000 VALENTINE'S.
>> I LOVE BEING CUPID FOR TWO WEEKS. >> Reporter: JOAN
WILLIAMS STARTED STAMPING 28 YEARS AGO. SOMETHING SHE FIRST
DREAMED OF DOING WHEN SHE WAS 12. >> BECAUSE I THOUGHT
IT WAS SUCH A THING TO BE LOVED. >> Reporter: A FEW
OF THE CARDS ARE IN ROUTE TO BILL WHITE WHO AT
THE AGE OF 104 ASKS PEOPLE TO SEND HIM VALENTINE'S, THE
RESPONSE MORE THAN 100,000 HAVE ARRIVED. >> THIS IS SOMETHING
THAT HAPPENS TO ONE PERSON ONCE IN HIS LIFE.
>> Reporter: WHILE MOST SENT THEIR LOVE LETTERS DIRECTLY

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